Loading...
HomeMy WebLinkAboutBIKE SHARE PROGRAM Awc' àe aamp BIKE SHARE PROGRAM AGREEMENT - . ' RE PROGRAM AGREEMENT ("Agreement") is made and entered into as o' October 1_, 20 : he"Effective Date")by and between CycleHop LLC, a Florida limited liability co - I.1 with offices at 1701 Purdy Avenue, #203, Miami Beach, Florida 33139 ("CycleHop") and City of Jeffersonville ("City"). RECITALS WHEREAS, bicycle share programs can reduce reliance on motor vehicles and existing public transportation options for travel and for other short trips, thereby reducing congestion and motor vehicle emissions; WHEREAS, the City wishes to develop and implement a bicycle sharing program for the City comprised of Equipment, as that term is hereinafter defined, procured and purchased by the City ("System"); and WHEREAS, the City wishes to enter into an agreement with CycleHop, and CycleHop wishes to enter into such agreement with the City, whereby CycleHop will be responsible for the operations and maintenance of the System in accordance with the terms and conditions of this Agreement. NOW,THEREFORE,in consideration of the mutual covenants,terms, and conditions set out herein, and for other good and valuable consideration,the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: 1. SCOPE OF WORK. The purpose of this Agreement is for CycleHop to operate and maintain the System for use by the public within the City ("Services"). It is expressly acknowledged and agreed that CycleHop is not responsible for implementation or set-up of the System. CycleHop agrees to perform the Services in accordance with the following: 1.1. Reporting. CycleHop will submit monthly reports of gross revenue and ridership, and expenses, in a format approved by the City. On a monthly basis, CycleHop will provide the City with a list of any claims of loss or injury relating to the System as well as the steps taken to resolve such claims and any such status updates of previous claims. CycleHop will identify an employee who will serve as the single point of contract for information relating to any claims of loss or injury. 1.2. Response to Complaints. All System structures will contain a conspicuously posted telephone number, to CycleHop's customer services operations, to which the public may direct complaints and comments, and instructions for filing a complaint. All complaints received by CycleHop will be logged. CycleHop will cooperate with the City in providing a response to any such complaints within fifteen (15) days of the receipt thereof 1.3. Maintenance and Repair. System maintenance will include, but is not limited to, inspecting, cleaning and removing graffiti from System structures on a timely basis, removal of debris in and around the System structures, preventive maintenance, inspection and prompt repair or replacement of the System elements, including, but not limited to, terminals, 1 signs, bicycles, solar panels, website and software. CycleHop will comply with specified service standards. 1.4. System Balancing. Monitor the location of each bicycle and the status of each dock and redistribute bicycles so that there are bicycles and spaces available at each dock at most times. 1.5. Real-time communication. Provide a method to track bicycle and dock status and populate interactive map with status of bicycles at stations, station locations with optional address and directions, and transit information. 1.6. Adaptive Website Design. Provide and correctly display web pages on all major web browsers and mobile devices/formats. 1.7. Branding, Marketing, Sponsor Fulfillment and Public Relations. Cyclehop will oversee the implementation of all branding,marketing and public relations, and work with the City to fulfill all obligations of any grants, sponsorships, advertisers, and/or donors including placement of corporate messaging as appropriate on Bicycles stations or other locations. 1.8. Performance Outcomes and Service Level Agreements. CycleHop will meet and comply with the terms in the Service Level Agreement, attached hereto as Exhibit A and incorporated herein by this reference. 1.9. Customer Service. CycleHop will provide responsive and customer-friendly services that encourage repeat use, including responding to complaints within forty-eight (48) hours of receiving them. 1.10. Compliance with Laws.The Services will be carried out in strict compliance with all applicable federal, state and local laws and regulations. CycleHop will also cooperate with the City in the event of any audit and investigation conducted by a state or federal agency to monitor the City's administration of any grant funds used to pay for the Services contemplated in this Agreement. 1.11. User Rates. CycleHop will have the right to set the ridership rates for all users. 2. EQUIPMENT; RISK OF LOSS. The term "Equipment" means and includes all physical components, including bicycles and racks, and ancillary hardware and licensed software necessary for the public to use the Equipment and operate the System. The City will be solely responsible for procuring the Equipment directly from the supplier and the City will pay for the Equipment in full. CycleHop will be responsible for procuring its own tools and materials that are reasonable related to routine system operations but CycleHop will not be responsible for procuring materials that would be considered replacement parts or custom tools. CycleHop acknowledges and agrees that its scope of Services includes the continuing maintenance, circulation, and use of Equipment purchased by the City during the Term of this Agreement. Notwithstanding the foregoing or anything contained herein to the contrary, in no event will CycleHop bear the risk of loss or damage to any Equipment due to defects, loss of use by reason of normal wear and tear, or loss by natural causes. CycleHop will not provide or otherwise be responsible for any warranty 2 work as it relates to the Equipment, or replacement of any defective parts. 3. OPERATION FEE. The City will pay CycleHop a lump sum payment of Five Thousand Dollars($5,000)per year to perform the Services ("Operation Fee"). The Operation Fee for the first year will be due and payable upon the Effective Date of this Agreement; thereafter the Operation Fee will be due and payable on the yearly anniversary of the Effective Date. The Operation Fee will cover up to five(5) stations. If the City wishes to have CycleHop operate and maintain more than five (5) stations, then it will be obligated to pay CycleHop an additional Five Thousand Dollars ($5,000) per year for every five (5) additional stations ("Additional Operation Fee"). Unless otherwise agreed to in writing,the Additional Operation Fee will be due and payable in accordance with when the Operation Fee is paid, provided that the first installment of the Additional Operation Fee will be due and payable on the scheduled date for CycleHop to begin performing Services for the additional stations. CycleHop will be under no obligation to perform any Services unless and until it receives the full payment of the Operation Fee, or the Additional Operation Fee if applicable, and the nonpayment of such is considered a material breach of this Agreement. 4. RENTAL AND MEMBERSHIP FEES; SPONSORSHIP FEES. 4.1. Rental and Membership Fees. CycleHop will be responsible for collection of all rental and membership fees. CycleHop will have the right to retain one hundred percent (100%)of all rental and membership fees collected. 4.2. Sponsorships. CycleHop will have the right to procure sponsorships, including naming rights, and stations based sponsorships, sponsorships related to the bicycles themselves and all other Equipment, and any websites or other digital media or marketing relating to sponsoring the System(collectively, "Sponsorship"). The City hereby grants CycleHop the sole and exclusive right to sell system Sponsorships and all outdoor Sponsorships (which will include branding, graphics, text and logo depictions on bike share equipment and sponsorship panels that may be changed periodically) associated with all the bike share assets and will not award any third party to sell those such Sponsorships. As part of the Sponsorships, and for example purposes only and not limitation, CycleHop will have the right to place four by six-foot sponsorship panels on bike share stations and sell sponsorships on such panels to generate operational revenue to be retained by CycleHop. 4.3. Taxes, Duties and Fees. CycleHop will pay all applicable federal, state, and local taxes assessed against, arising out of, and collect from the service operation, including, sales, use,license,and/or privilege taxes. CycleHop will at all times maintain records evidencing revenue and the taxes collected as would be reasonably required to substantiate the correctness of the tax returns field. 5. TERM; TERMINATION. 5.1. Initial Term; Automatic Renewal. This Agreement will have an initial term ("Initial Term") that commences on the Effective Date and expires on November 1, 2021. The Initial Term may thereafter be extended by the City, in its sole discretion, for two (2) five year option periods (each a"Renewal Term", and together with the "Initial Term"the "Term"). 3 5.2. Right of City to Terminate for Cause. The City will have the right to terminate this Agreement if CycleHop fails to perform the Services, and such failure is not cured within thirty (30) days after receipt of written notice by CycleHop from the City, provided, however if such failure cannot be cured within such thirty(30) day period, then CycleHop will be required to commence to cure such failure within such thirty(30) day period. 5.3. Right of CycleHop to Terminate for Cause. CycleHop will have the right to terminate this Agreement if the City fails to comply with any of the terms and conditions of this Agreement, and such failure is not cured within thirty (30) days after receipt of written notice by the City from CycleHop, provided, however if such failure cannot be cured within such thirty(30) day period, then CycleHop will be required to commence to cure such failure within such thirty (30) day period. 5.4. Right of CycleHop to Terminate for Convenience. In the event CycleHop's bike share program agreement with Louisville/Jefferson County Metro Government is terminated, then CycleHop will have the right to terminate this Agreement by providing written notice to City with such termination to be effective immediately upon receipt of such written notice unless a different terminate date is set forth therein. 6. INSURANCE. CycleHop will procure and maintain during the Term of the Agreement, commercial general liability coverage, with a $1,000,000 combined single limit for any one occurrence and $2,000,000 in the aggregate for bodily injury, personal injury, property damage, and products/completed operations. All policies will be endorsed to provide that there will be thirty(30)days advance written notice to the City of cancellation,non-renewal or reduction in coverage. 7. INDEMNIFICATION. CycleHop agrees to indemnify, hold harmless and defend the City and its officers,employees, and agents from any claim,liability or loss to the extent arising from any intentional, reckless, negligent or otherwise wrongful acts, errors or omissions of CycleHop or any person employed by CycleHop in the performance of this Agreement. The City will provide CycleHop written notice of any claim for indemnity under this Section. Notwithstanding the foregoing or anything contained herein to the contrary, CycleHop will not be required to indemnify the City for any claims, loss or damage to the extent arising from the negligent, intentional or willful acts or omissions of the City or any of its employees, agents, officers, contractors or the like. 8. CONFIDENTIALITY. 8.1. Limitations on Use of Confidential Information. Each party acknowledges that it may receive Confidential Information from the other Party during the Term of this Agreement. As used herein,the term"Confidential Information"will mean any and all information or proprietary materials (in every form and media) not generally known to the public and which has been or is hereafter disclosed or made available by either party (the "disclosing party") to the other party (the "receiving party") in connection with this Agreement, including the terms of this Agreement. The receiving party will disclose the disclosing party's Confidential Information only to persons within the receiving party having the need to know the Confidential Information for the purpose of implementing this Agreement. The receiving party will treat Confidential Information 4 as it does its own valuable and sensitive information of a similar nature, and, in any event, with not less than reasonable care. Upon the disclosing party's written request, the receiving party will return or certify the destruction of all Confidential Information. 8.2. Exceptions to Confidentiality Restrictions. The confidentiality obligations of either party under this Section will not apply to information that the receiving party can demonstrate: (i) was in its possession at the time of disclosure without restriction as to confidentiality; (ii) at the time of disclosure is generally available to the public or after disclosure becomes generally available to the public through no breach of agreement or other wrongful act by the receiving party; (iii) has been received from a third party without restriction on disclosure and without breach of agreement or other wrongful act by the receiving party or, to the receiving party's knowledge at the time of such disclosure, such third party; (iv)is independently developed by the receiving party without use of the Confidential Information of the disclosing party; or(v)is required to be disclosed by law or order of a court of competent jurisdiction or regulatory authority, provided that the receiving party will furnish prompt written notice of such required disclosure to the disclosing party and reasonably cooperate with the disclosing party, at the disclosing party's cost and expense, in any effort made by the disclosing party to seek a protective order or other appropriate protection of its Confidential Information. 8.3. Remedies. Failure on the part of the receiving party to abide by this Section will cause the disclosing party irreparable harm for which damages will not be an adequate remedy at law. Accordingly, the disclosing party has the right to an injunction to prevent any violations or attempted violations of this Section and to recover court costs and reasonable attorney fees incurred by the disclosing party in the enforcement of this Section. 8.4. Marketing and Promotion. Notwithstanding anything contrary in this Agreement, the City agrees that CycleHop and its suppliers may disclose the City's name for inclusion in the list of bicycle sharing programs, wherever such list is located or published. 9. WARRANTY. 9.1. Representations and Warranties of CycleHop. CycleHop represents and warrants to the City that: (i) CycleHop has all necessary authority and rights granted under this Agreement to make all of CycleHop's promises and commitments contained in this Agreement; (ii) neither the granting of the rights to the City under this Agreement nor the exercise thereof by the City will infringe or otherwise violate the intellectual property or other proprietary or contractual rights of any person or entity; and (iii) the performance by CycleHop of its promises and commitments contained in this Agreement and the Services to be provided will not conflict with or be prohibited or restricted by any agreements or commitments with third parties. 9.2. Representations and Warranties of the City. The City warrants and represents to CycleHop that: (i) it has the full right, power, and authority to enter into this Agreement, to grant the rights granted under this Agreement and to perform its obligations under this Agreement; and(ii)the execution of this Agreement has been duly authorized by all necessary action of the City. 9.3. DISCLAIMER OF WARRANTY. ALL SERVICE ARE PROVIDED "AS 5 IS" AND CYCLEHOP MAKES AND GIVES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, AND EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTIES, WHETHER ORAL OR WRITTEN, IMPLIED OR STATUTORY, WITH REGARD TO THE SERVICES AND EQUIPMENT, AND ANY COMPONENTS THEREOF, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, NON-INTERFERENCE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.NEITHER CYCLEHOP NOR ITS SUPPLIERS WARRANT OR REPRESENT THAT THE HOSTED SERVICES, WEBSITE, CUSTOM WEBSITE LANDING PAGE DESIGN, ACCESS TO THE HOSTED SERVICES,ACCESS TO THE CUSTOM WEBSITE LANDING PAGE,OR ACCESS TO THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE. OPERATION OF THE HOSTED SERVICES, CUSTOM WEBSITE LANDING PAGE, OR WEBSITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF CYCLEHOP'S AND ITS SUPPLIER'S CONTROL. CYCLEHOP PROVIDES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDITION OR PERFORMANCE OF THE EQUIPMENT, AND EXPRESSLY DISLAIMS ALL SUCH WARRANTIES AND REPRESENTATIONS. CYCLEHOP WILL HAVE NO OBLIGATION TO PERFORM ANY WARRANTY WORK OR REPAIR ANY EQUIPMENT BEYOND THAT WHICH IS REQUIRED AS PART OF THE STANDARD MAINTENANCE AND OPERATION CONTEMPLATED BY THIS AGREEMENT, AND THE CITY ACKNOWLEDGES AND AGREES THAT IT WILL BE REQUIRED TO CONTACT ITS EQUIPMENT SUPPLIER DIRECTLY FOR ANY WARRANTY WORK, REPLACEMENT OF DEFECTIVE PARTS OR ANY OTHER SERVICE OR WORK WHICH EXCEEDS THE SCOPE OF THE SERVICES OR THE INTENT OF THE PARTIES AND THIS AGREEMENT, INCLUDING THE EXPRESS DISCLAIMER OF WARRANTIES PROVIDED IN THIS SECTION. 10. LIMITATION OF LIABILITY. 10.1. PROPERTY DAMAGE; PERSONAL INJURY. CYCLEHOP WILL NOT BE LIABLE FOR ANY PROPERTY DAMAGE OR PERSONAL INJURIES OR DEATH CAUSED BY THE MANAGEMENT, OPERATION, OR USE OF THE BICYCLE SHARING SYSTEM OR THE EQUIPMENT, BIKES OR BY ANY ERRORS, DELAYS, OR FAILURES OF THE SERVICES OR INTERRUPTIONS IN THE TRANSMISSION OF THE SERVICES. 10.2. LIMITATION ON DAMAGES. EXCEPT FOR A PARTY'S BREACH OF THE CONFIDENTIALITY OBLIGATIONS AS SET FORTH IN SECTION 8 ABOVE, NEITHER THE CITY NOR CYCLEHOP'S LIABILITY ARISING OUT OF THIS AGREEMENT AND/OR USE OF THE GOODS, INCLUDING WITHOUT LIMITATION ANY AND ALL CLAIMS COMBINED,WILL EXCEED THE AMOUNT OF THE OPERATION FEE PAID UNDER THIS AGREEMENT. EXCEPT FOR A PARTY'S BREACH OF THE CONFIDENTIALITY OBLIGATIONS AS SET FORTH IN SECTION 8 ABOVE, UNDER NO CIRCUMSTANCES WILL THE CITY OR CYCLEHOP BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH, OR RELATING TO, THIS AGREEMENT, HOWEVER CAUSED, WHETHER BASED IN CONTRACT, TORT, WARRANTY, OR OTHER LEGAL THEORY, AND EVEN IF THE PARTY HAS BEEN 6 INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN BY THE PARTY, INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, LOSS OF USE, LOSS OF SAVINGS, OR LOSS OF REVENUE. 11. MISCELLANEOUS. 11.1. Governing Law. This Agreement is governed exclusively by the laws of the State of Florida, without regard to application of principles of conflict of laws. Any claim, suit or action arising under or relating to this Agreement must be brought only in the state or federal courts located in Miami-Dade County, Florida. The parties hereby agree that such courts will have exclusive personal and subject matter jurisdiction over any such claim, suit or action. 11.2. Assignment. The City may not assign or transfer any rights or obligations under this Agreement or this Agreement itself,in whole or in part,without the prior express written consent of CycleHop. CycleHop may fulfill any of their obligations under this Agreement through third party service providers and suppliers. This Agreement will bind and inure to the benefit of the Parties to this Agreement and their respective successors, permitted transferees, and permitted assigns. 11.3. Survivability. All provisions of this Agreement hat by their terms survive the expiration or any termination of this Agreement, together with all other provisions of this Agreement that may be reasonably construed as surviving the expiration or any termination of this Agreement, will survive the expiration or any termination of this Agreement. 11.4. Notices. All notices, requests, demands and other communications which are required or may be given under this Agreement will be delivered to the attention of the person listed below, or to such other person or persons as may hereafter be designated by that party in writing. Notice will be in writing sent by e-mail and first class mail. Valid notice will be deemed to have been delivered on the actual receipt of rejection by either party. If to City: If to CycleHop: CycleHop, LLC Attn: Josh Squire, CEO 350 Lincoln Road Miami Beach, FL 33139 Email: josh@cyclehop.com With a Copy to: With a Copy to: Jason Blilie Jason@cyclehop.com 11.5. Force Majeure. Except for a party's failure to make payments in accordance 7 with this Agreement,neither party will be liable to the other for failure or delay in the performance of a required obligation if such failure or delay is caused by strike, lockouts, riot, fire, natural disaster, utilities and communications failures, governmental actions or inactions or orders or restrictions, failure of suppliers, default of common carrier, or any other reason where failure to perform is beyond the reasonable control of and is not caused by the negligence of the non- performing party. In the event of such default, delay, or failure to perform, any date or times by which either party is otherwise scheduled to perform will be extended automatically for a period of time equal in duration to the time lost by reason of the excused default, delay, or failure to perform. This force majeure provision will not apply to any failure by the City to make any payments owed to CycleHop under this Agreement. 11.6. Entire Agreement. Each party acknowledges and agrees that this Agreement is the complete statement of the agreement between the parties with respect to the subject matter hereof, and that this Agreement supersedes all prior proposals, understandings, and arrangements, oral or written, between the parties relating to this Agreement. This Agreement may not be modified, amended, supplemented, or otherwise changed except by a written document executed by an authorized representative of each of the parties hereto. 11.7. Headings; Construction; Incorporation. The headings of the sections and subsections of this Agreement will be for convenience only and will not be deemed to constitute a part of this Agreement or to affect the construction hereof. All sections and article references are to this Agreement, unless otherwise expressly provided. As used in this Agreement, (a) "hereof', "hereunder", "herein" and words of like import will be deemed to refer to this Agreement in its entirety and not just a particular section of this Agreement, (b) unless the context otherwise requires, words in the singular number or in the plural number will each include the singular number or the plural number, words of the masculine gender will include the feminine and neuter, and, when the sense so indicates, words of the neuter gender will refer to any gender, and (c) )the words "include," "includes", and "including" are deemed to be followed by the words "without limitation".The parties acknowledge and agree that: (i)this Agreement is the result of negotiations between the parties and will not be deemed or construed as having been drafted by any one party, (ii) each party and its counsel have reviewed and negotiated the terms and provisions of this Agreement and have contributed to its revision, (iii) the rule of construction to the effect that any ambiguities are resolved against the drafting party will not be employed in the interpretation of this Agreement, and (iv) the terms and provisions of this Agreement will be construed fairly as to all parties and not in favor of or against any party, regardless of which party was generally responsible for the preparation of this Agreement. 11.8. Counterparts;Severability.This Agreement may be executed in one or more counterparts, each of which will be deemed an original but all of which together will constitute one and the same instrument. The parties may rely upon a facsimile copy or scanned copy of any party's signature as an original for all purposes. In the event that any one or more of the provisions contained within this Agreement or in any other instrument referred to herein will, for any reason, beheld to be invalid, illegal or unenforceable in any respect, such invalidity, illegality, or unenforceability will note affect any other provision of this Agreement or any other such instrument and the remaining provisions will remain in full force and effect. To the extent permitted by applicable law, any such provision will be restricted in applicability or reformed to the minimum extent required for such provision to be enforceable. This provision will be 8 EXHIBIT A SERVICE LEVEL AGREEMENT Operations SLA's SLA Category Description Measurement Adequate staffing levels 1 Staffing Levels Maintenance per business plan Schedules 2 Bicycle Cleanliness Maintenance %of clean bicycles 90% 3 Station Cleanliness Maintenance %of clean stations 90% Bicycle and Station % of decals in good 4 Decals Maintenance condition 90% % of graffiti-free 5 Graffiti Removal Maintenance equipment 90% 6 Properly Working Bikes Maintenance %of bicycles in service 90% %of station out of 7 Bicycle Distribution Balancing balance for over 3 hrs 20% End of Day Bicycle Stations balanced 8 Collection Balancing weekdays at 6am 90% Customer Calls answered within 3 9 Call Response Time Interaction minutes 85% Customer %of complaint 10 Complaint Resolution Interaction resolution 85% On-time delivery of 11 Monthly Reports Reporting month reports 90% EQUIPMENT/ IT SLA's SLA Category Description Measurement of time that stations ° 14 Kiosk Connectivity Connectivity are not connecting 10% % of time that the 15 Website in Service Hosting 95% website is in service % of time central Central Computer in 16 Hosting computer system is in 95% Service service 17 Data Security Hosting % of data that is secure 100% Bike Network Number of stations in 18 Functionality Network service per day 90% Overall Reliability of %of times customer 19 Equipment Network can't rent/return a bike 10% 10 interpreted and enforced to give effect to the original written intent of the parties prior to the determination of such invalidity or unenforceability. 11.9. Relationship of the Parties. The parties are independent contractors and nothing in this Agreement will be deemed or constructed as creating a joint venture, employment, partnership, agency relationship, business opportunity, or franchise between Supplier and Distributor. Neither Party, by virtue of this Agreement, will have any right, power or authority to act or create an obligation, express or implied, on behalf of the other Party. Each Party assumes responsibility for the actions of its personnel under this Agreement and will be solely responsible for their supervision, daily direction and control, wage rates, withholding income taxes, disability benefits, or the manner and means through which the Services under this Agreement will be accomplished. The relationship created hereby between the parties is solely that of supplier and Distributor. If any provision of this Agreement is deemed to create a franchise or business opportunity relationship between the parties,then the parties will negotiate in good faith to modify this Agreement so as to effect the parties' original intent as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as a Distributor agreement and not a franchise or business opportunity agreement. IN WITNESS WHEREOF, the parties have duly executed and delivered this Agreement as of the Effective Date. [City of Jeffers'nvi By: Name1 Ke ivi oa rp Title: M Q C) CYCLEHOP, LLC By: Name: Title: 9