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HomeMy WebLinkAbout2017-2018 BIS Digital Integrating Excellence TM Business Information Systems, Inc 1350 NE 561h Street, Suite 300 Ft. Lauderdale, FL 33334 Phone: 954-493-7377 Fax: 954-493-6541 Digital Recording System REMOTE SUPPORT AGREEMENT Between: And: BIS Digital,Inc. The City of Jeffersonville(IN) 1350 NE 56`x'Street,Suite 300 500 Quartermaster Court Fort Lauderdale,FL 33334-6142 Jeffersonville,IN 47130 Phone: (800)834-7674 Phone: (812)285-6496 Fax: (877)858-5611 Contract#: 1841-A-64578 Email: support@bisdigital.com BIS Digital,Inc.or its appointed service representative agrees to provide system support for the software and hardware listed below,in accordance with the terms and conditions of this agreement. 1. TERMS AND CONDITIONS A. The term of this agreement is for a period of(12)months from the effective date.Either party upon written receipt,with a ninety 90-day notice,may cancel this agreement. In the event of early termination of service agreement,BIS Digital,Inc.will refund monies based upon contract amount prepaid by customer less actual cost of service provided during abbreviated term,or pro-rated amount based upon time remaining in contract term rounded to end of month of termination,whichever is less. B. The agreement entitles the USER to 24 hours per day,7 days per week telephone support. C. This support agreement is for the USERS integrated system. Any changes or enhancement will be billed for additionally. D. Charges for maintenance and support for reasons outside of BIS Digital control,arising from neglect,negligence,misuse,acts of god or modifications to,or failures of systems software and/or hardware not covered under this contract resulting in corruption of BIS Digital software setup/configuration shall be billed at BIS Digital published rates. 2. COVERAGES A. DCR Software(all BIS Digital supplied licenses).This support agreement is for the USERS current DCR Software version.The USER is not obligated to upgrade since support is available for previous versions.DCR Software Assurance, which provides for all new feature and function upgrades,are billed for at an additional$350/yr.per system.BIS Digital will provide on-line user training as well as on-line diagnosis and repair(web connection required). B. Hardware&Hardware Accessories: Repair and/or replacements of defective hardware is not covered under this agreement. Customer may ship defective hardware to BIS Digital,Inc.for repair at BIS published service rates.If defective hardware sent to BIS Digital,Inc.is deemed un-repairable,customer will be responsible for replacement at their expense. C. On-Site BIS Digital Technical Support: On-Site Technical support is not covered under this agreement;however,BIS Digital can provide emergency on-site service at the BIS published on-site service&travel rates. Initials: Page 1 of 3 BIS Digital Customer BIS Digital Integrating Excellence TM Business Information Systems, Inc 1350 NE 561h Street, Suite 300 Ft. Lauderdale, FL 33334 Phone: 954-493-7377 Fax: 954-493-6541 3. CUSTOMER RESPONSIBILITY A. A proper backup of all data on a regular interval. B. A USER appointed systems administrator to act as a liaison with the support department. 4. CONFIDENTIALITY A. BIS Digital,Inc.agrees that all data that may be entered into the system is strictly confidential and shall remain the property of the USER. Business Information Systems shall not,without prior written consent,disclose to any third party any such data acquired in connection with this agreement or any other services. 5. PAYMENT A. Invoices shall be sent once per year and payment shall be due in full upon receipt. B. At Business Information Systems option,support coverage may be halted for non- payment of any invoice greater than sixty(60-days)beyond the due date. 6. LIABILITY A. In no event shall Business Information Systems,Inc.be liable for any direct or indirect losses or damages,or any other claims arising in connection with this agreement to the USER,including loss of data or earnings due to equipment down time. B. Business Information Systems sole responsibility with respect to the maintenance and support shall be limited to those outlined in this agreement. C. The laws of the State of Florida shall govern this agreement and any litigation shall occur in Broward County,Florida. This contract covers remote telephone and/or Webex support on the following system: Purchased on Inv#64578/PO#14733 Installed on 11/15/12: *DCR2-2ch Digital AN Recording Software with Word Integration &Software Assurance(1) Initials: Page 2 of 3 BIS Digital Custo er BIS Digital Integrating ExcellenceT"' Business Information Systems, Inc 1350 NE 56th Street, Suite 300 Ft. Lauderdale, FL 33334 Phone: 954-493-7377 Fax: 954-493-6541 The terms and conditions stated herein form the complete agreement between the parties. Please note: Any additions to this agreement(new systems) will be prorated to coincide with this contract. Start Date: 11/15/2017 End Date: 11/14/2018 Annual Cost: $870.00 Contract#: 18-1 I-A-64578 Invoice#: 73311 Accepted By: BIS Digital, Inc. The City of Jeffe o vill (IN) -: '� z By Steve Coldren By President M or Title Title September 14,2017 q—R?— Date Date Initials: Page 3 of 3 BIS igital Cdstomer