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HomeMy WebLinkAboutMayor's Office Copier 20017 1 r MILLER ,e a SALES & SERVICE AGREEMENT 'HE'S T14E MAN" rCUSTOMER INFORMATION: r FuRtegalNamei COOfJeffersonville OBANAME(itany)t lulling Addrerr. SOO Quartermaster Court Qty,ST,ZIP leffersonvlile,IN.47130 htstafl Address: City,ST,ZIP INFORMATION.CONTACT • iT Department Name:DYER Mam Fax.Y Phsme# (832)285 G4D0 Contact Toner/Supply Name: Erna): Fain Phone# Contact RK:KW\4N (812)285.64DO Mater Name: Email: Fax# phones Collection Accounts Name: L{ �fl 4f p'e'S57y Email:p Faxq Phone# Payable Q/JE�t-. C owe�t` � v P7F'.r.�'f (812)285-6402 MILLER COMPANY INFORMATION: Customer g: Location Cust N: all to Dust N Sales pep ORO" Data 7/28/16 i�E• Make/Model Sellae N gpUIPMENT 10 a Be& Meter Base4 Covarad ® CPP( Total Meter Type GSarge A Amount A Overage Rata Equtpmant SHARP MX-357011 i 2 PAPER TRAYS FAX KIT MGHT WE TRAY INNER FINISHER COLOR S215S 525 56.0654 8(YV $26.00 4,000 $0.00750 BUYOUT/TRADE UP/PICKUP: MAINTENANCE BILLING INIFO: t Delivery&Setep Supplles: NC PROGRAM Base Overage ❑ STAiR CLIMBER REQUIRED FOR THIS INSTALL. Taxable Sub-Tatak ❑ PPP/821 ® Monthly ® {IF Taxes: Exempt-rnUude CenlOwn) ❑ MPS ❑ Quarterly ❑ NON TmoilleSub-Total: ® VIP Program ❑ Annual ❑ star; ❑$25 BASE PER MACIIINE PER MONTH&NO MINIMUM—We wNbill you a base amount monthly and ler each pap at the CPC/Ovarage Rate for each modelRsted. INFORMATION: N (] Visa/MC' INSTALLED DATE © M.nagedNetwork Services—(sseattached ServicesAgree ment) ❑ Check(Y':Down-Y Upon Delivery) ❑ IT Block ofTime$ includes hours ❑ hours- Rental (see billing Info) / / ® Initial Miller IT Installation hours Included in this agreement:llf kit blank then taro hours df R time Is Included during MFP Installation&IT hours are lsIrtbla) ® Lease (®Fhnv/D$LOOOut)(1tPmts39 (Mo.Amt$277.00) AR rental and lease programs are notvand uniesstho appropilate contract Is compteted and Please save paper by emailing our Invoices and statitments to us, signed.Rental coatraasrequire S75deilveryandl"mwthpaid Inadwnce.Overogesbiflin INVOICE(-MAIL AODRESS IS: arrears Rentals vdll anew on a monthly basis unless we receive or love 30 days notice. CUSTOMERACCEPTANCE: Youagree to the temss and contrition sboyel on the front and back of this Sales&Service Agreement.These constituto the entire understanding botween Miller Document Soiathms,Inc,and no other written ar coal representation by any party shag be bindkM upon Miller Dent Soluttans,Inc.You agree that this is a bindIng contract to purchase,lease or rem the goods and servces dtled above,and thatyou vrglpay atllnvnkesfor said goods andSarvkesupon r els V&represents t0 pay Ithin 30day;wRlresult Ina iateIse equlvafmttolt%afycurovtstandiogbalance.the person signing athfs Agreement on behalfof�Customer tpetlMat[ re resents the h tit v ourgey to doofalse. - and they are aware of no informatlan that has sup aed that Is fa sn. Print Nome: $ ignature: Ttle: Date: //—,—)I."' r� $ !a') Ll" Ug-U/( 'Important terms&cmdbns aro printed on reverse side of 1lti dot— s 17.91 l o ages. T MILLER DOCUMENT SOLUTIONS,INC. 11470 BLUEGRASS PARKWAY,LOUISVILLE,KY. 40299 Ma(ntenance Agreall(MAI-Terms&Conditions 1.M[Iler Document Solutions,by Its acceptance hereof,agrees to furnish to the named cusmrner(hereinafter referred to as"customer")the described maintenance servlce or the following terms.Failure to sign the front of this contract and return It to us within 30 days of installation will result in billing of all setup supplies,setup labor,field service calls,and all parrs or supplies provided car installed Into your equipment after setup and delivery at Miller pravalling current retail rates.This bit will not count toward future MA servkxs, 2.After execution by Miller Document Solutions Contract Management,the term of this Maintenance Agreement shell commence from the date of Install for the listed equipment shown on this Maintenance Agreement until the and of your lease,or 63 months,whichever Is loss.This agreement will then automatically renew thereafter for successive one-year periods,unless The Cvstomer provides written notice of nonrenewal no mora than(90)alnaty days and no less than thirty(30)days prior to the and of the renewal term.Payment of Voir renewal involce tndlcates your acceptance of the renewal contract for any renewal contract term. 3.Customer agrees that ad payments ere due before 30 days.Failure to pay within 30 days will result in a 10%late fee on your entire outstanding invoke balance,Upon 2nd notice of late payment on account,W failure to pay lata fees incurred on amount,this maintenance agreement including hese and overage amounts will increase by a minimum of 10%tram that point forward.Miller Document Solutions reserves the right to disable your MFP without notice arl cancel this Maintenance Agreement with a rTftaen(15)days prior written neticce it Customer does not maintain its account current(net 30 from invoice date)with Miller Document Solutions w if manufacturer announces that the product will no longer be supported with availability of parts or supplies.Notwithstanding anything contained herein to the contrary,Miler Document Solutions reserves the right at a ny time durl ng the term of this agreement to Increase the costof the agreement. 4.If the Customer wishes to cancel this Maintenance Agreement before the expiration of Its term,terminatlan charges will apply.Termination charges will be the equal to the current agreement overage rata multiplied by the committed copy allowance(or monthly average of 12 months of actual reported or bill clicks if there was no comirrdtted allowance)pro-rated for the remainder of the agreement.This termination charge shall be considered reasonable liquidated damages(not a pena'ty)for the breach of this agreement If we are forced to terminate the Agreement due to your breach,thls will still apply. 5.THIS AGREEMENT IS NON-TRANSFERABLE AND NON MFUNoARLE. 6.It Miller Document Solutions Is unable to maintain 90%uptime(as defined by Miller Document Solutions service history reports)for 12 consecutive months average,then the Customer shall recall a 10%credit for the nag three month billing period.This credit Is only applicable,towards Maintenance Agreement Base Payments,All payments must be made and current curl rig this notice period, 7.Customer shall pay reasonable costs Incurred by Miller Document Solutions in the collection of any&mount due hereunder,In the recoveryef any property pursuant to or in the enforcement of rights against the Customer,Induding attorney's tees,Whether or not suit Is brought. S.Miller Document Solutions shall not be obligated to provide services or supplies as called for In thls Maintena rice Agreement unless the Customer is currentwith all payments due to Miller Document Solutions. Customer will not wchil d payment of any amounts due or otherwise call a default under this Maintenance Agreement by reason of any claim that Miller Document Solutions has failed to perform Its obligation hereunder unless Customer provides Miller Document Solutions with prior written notice of the speclfk alleged failure and provides Miller Comment Solutions ninety(9C)days after receipt of such notice to correct the alleged failure.VIP pricing can change at any time.Customer must mall this notice via certified mall to Miller Document Solutions to Its address at MILLER DOCUMENT SOLUTIONS,INC.,11470 BLUEGRASS PARKWAY,LOUISVILLE,KY.40299. 9.MILLER DOCUMENT SOLUTIONS SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGE,INCLUDING,BUT NOT LIMITED TO,LOST PROFITS OR DAMAGES ARISING OUT OF THE USE OF THE EQUIPMENT. 10,Miller Document So,utlons wig not be liable for,nor will uptime calcutadons Include downtime due to,delays or inability to service caused directly or Indirectly by strikes,acclderrts,di mate conditions,parts availability,unsafe travel conditions,or other reasons beyond our control,or acts of Terrorism,or Acts of God 11,Miler Document Solutlons and the Customer are and shag be Independent contractors to one another,and nothing herein shall be deemed to cause th's Agreement to create an agency,partnership,car pint venture between the parties.Nothing In this Agreement shall be Interpreted or construed as creating or estabilshing the relationship of employer and employee between the Customer and either Miller Document Solutions or any employee or agent of Miller Document Solutions. 12.During the period of this Maintenance Agreement,Miller Document Solutbns will mall the equipment listed in good well condition In accordance with Miller Document Solutions si policies. Service will Include unscheduled repair requested by the customer during normal working hours(8:00 am-590 pm EST),Monday through friday except holidays.Customer agrees to allow Miller Document Solutions access to clean,Inspect or repair the equipment during hours listed above,After hours service will be bided at prevailing hourly rates. 13.Minimum arnual service price Ircresses will be 15%per year,based upon usage and profitability,they can be higher.After 5 years from Install date,minimum annual Increases will be a minimum of 25%per year,based upon usage and profitability,they can be higher. When,in the sole opinion and discretion of Miller Document Solutiors,any to-shop re-manufacturing Is necessary because normal repair and parts replacement cannot maintain the equipment in a satisfactory,operating condition,Miller Document Solutions will submit a cost estimate of needed recondition which will be in addition to the malntenance charges hereunder.If required work Is not authorlacd,Miller 0ocuurnent Solutions may terminate this Maintenance Agreement upon(30)days prior written notice,or modify the monthly minimum billing and per copy rate In a manner which allows us to mcoup the costs of reconditioning. 14.If Mtiler Document Solutions Is unable to Ih a multl-functional copleran site,and the machine needs to be taken off premise,a service loaner will be provided.The current agreement per copy rate as indicated on the most recent servlce contract invoice will apply for any copies made an the service loaner.Miller will make reasonable efforts to provide a service loaner that will perform the functions required. 15.Customer will allow Miller Document Solutions to install AXESS Fleet Control Center software,to allow outbound emaE from the equipment,or have our meter tracking software running on their network, and/or provide Miller Document Solutions with freehand accurate meter counter readings.It Is the Customer's responsibility to report meter readings to Miller Document Solutions in the time frame specified In the meter bill cycle period and coinciding with the commencement date of the Agreement.If you refuse to allow this software to be Installed,then you must comply with section 16 or meter fees mays pply. 16.Meters can be called in to Customer Support,entered online at www.rriierdocumentsolutions.com,or faxed to our meter department at 502-254.1196.Five days prior to the due date,we will send automated amens and or fax meter requests to you if your meter Is needed and we have hot racoivcd it. If we have to call you after the meter read due date to collect your meter reading,there will be a$15 per month fee invoiced on your Maintenance Agreement for this service.Meter readings not mcelved by the date listed will be estimated,and customer agrees to pay invoices for estimated usage without adjustment.into the next billing cycle actual bi ling read Is taken.By signing this agreement,you agree to allow us to Install the appropriate software In order to automatically obtain meter readings. 17.IF VIP program Is selected on page one,then oonsumabks(Toner,Developer&Drums)are included end they are priced in amounts sufrcl to provide 52A coverage area for Black Images,and 15%coverage area for Color Images,unless a different coverage area percentage is stated on page 1 of this agreement,otherwise supplies are not Included.Paper supplies&Staples are not included on any agreement. Customers should call for a toner when the toner is at 25%remaining life. This wig allow sufficient time for delivery of your totter. It Is important not to replace the toner anti(the printer or I stops printing and requests a toner change. Only supplies provided by Miller should be used In equipment.If customer uses other supplies that are not provided by Miller Document Solutions,and such supplies'm (Miller's opinion are out dated,defective,not compatible or not proper for use on the Miler equipment and thereby cause service calls or service problems,Miller company may charge for such service cads at Molter Document Solutions prevailing rates.VIP pricing can charge at any time,For supply usage rules regarding Tops,VIP,and Platinum agreements,please refer to section 17 below,Internal computer sofil tracking will be setup at the start meter on your agreement based upon the supply yields fory❑ur specific model of equipment.Arry time that your supply usage exceeds the%fit yield of this agreement,a service rate Increase notice may be sent car the toner supplies will be ailed-Mlller Document Solutions reserves the right to adjust the service rate with or without notice,should your coverage exceed 5%tomer fill per page for black&white or 15%toner fill par page for coley,unless a different%coverage is stated on page 1 of this agreement,then coverage exceeding those%s of coverage would apply.Miller Document Solutions reserves the right to adjust the service rate with or without billing notice for all listed reasons referenced In this agreement.Options for service rate increase may Include any combination of,or all,of the following:a)a per cartridge or per toner charge for all toners delivered to you that exceeded your current%fill yield at Miller Company's then current prevailing rate for VIP overage customers;b)setttrg a monthly$minimum on your agreement;c)increasing your monthly$minimum on your agreement;d)decreasing the number of copies included in your monthly agreement;e)Increasing your per image,per copy,car per print charge and average charge;g)back billing all coples at the appropriate per copy rate that your%coverage toner use indkatas.Excess Paper Jams due to poor paper quality may be subject to a service rate increase as defined above in captions for service rale increase".Service rates are based an normal use pursuant to trtanufactvrat's specifications for your specific model of equipment.Any tkne that your usage exceeds these specifications in any way,a service rate Increase may occur.Failure to pay service rate Increases will constitute a default cancellation by the customer and result in liquidated damages,h you have no base,after 90 days,we will access your monthly black print voknm ss and assign you a monthly base and overage amount for prints and copies 18.A$2.95 Fuel surcharge per machine per month wild be billed on VIP service contract invoices to rover the shipment of supplies provided by the VIP agreement. Removal of this charge from the Invoicing per the customer's request will thereafter result In a$10.95 freight charge being applied to each VIP supply order that k shipped out by common carrier or delivered by Miller Document solutions employees. Emergency order supply req nests ca n be picked up at our will-call location,car dellyered by express oourler for an addltlonal fee.Any emergency toner dellvery by MMler will be billed out at standard hourly rates. 19.The fodnwing services are not included a covered Linder this Maintenance Agreement and any services rendered for such causes shall be billable:a.)Preparation for relocation of equiprnent,actual relocation or Installation of relocated equipment;b)Installation or removal of accessories ar attachments;c)Installation of any consumable item including,but not limited to paper,toner,staple;or any other consumable item referred to in the equipment operator's manual;d)Repairs made necessary by:01 service or alterations performed by another organization;(d)Electrical conditions external to the equipment that are inadequate or out of manufacturer's specifications;(ill)Customer's failure to provide and maintain an operating environment that is clean and/or within temperature and humidity specifications;(iv)Failure of customer to operate the equipment In accordance with the Instructions contained In the operatat's manual,accidents,nP.glec%misuse,failure of air conditioning,electrical power,power surges,strikes or flood; Iv)operator Inefficiency or misuse as determined solely by Miller Document Solutions,Including,but not limited to Impmperchangkng or loading of paper,toner,or other supplies or peripheral attachments. 20.Network Scans wild be billed at 5.003 per scan for all scans that do not result in a print or copy_Faxes that are sent,scanning to email or hard drive and seen to desktop are some examples. 21.VIP EQUIPI4IENT SUPPORT includes all parts,tabor and supplies(except paper and staples)that your printer or MFP needs In order to produce images and ensures only that the equipment Is properly,able to receive network communications on an ongoing basis.VIP equll ori Support does not cover PROFESSIONAL SERVICES.The fodawing items are mnsidered to be a sample of wbut can be considered professional services and are not included in our Labor only installation as deRred above,nor are they Included In VIP equipment support;Correcting user modified parameters an your network,Technician troubleshooting your network,labor or equipment necessary In order to setup or chance your network configuratiun or to change your network In any manner,programming computers,leading software,software platform changes or training(TIT,windows,novel,XP eta},orcomputer hardware/software/network troubleshooting(unless our system will not communicate with our mealle diagnostic software).if rite network imager or printer ion properly connect to,and receive network communications from our Network technicians clagnostk laptop running your Initial conffgurst on software platform,then your system will deemed to be network operational,and professional services network labor rates shag apply and service wig be b8led at pravalling MI Isar company Network service rates.No VI P service agreement includes professional sarvf:es. 22.MILLER NET GOLD SUPPORT Iocludes ALL PROFESSIONAL SERVICES described above. MihlerNeteeld will kwolce for$15.00 per month for your In MFP t$10.00 for each additional^.IFP,$5.00 per printer, unless declined.This covers unlimited help desk and phone support for all professional services,unlimited driver reloads,printer driver support,troubleshooting MFP network corn munhcadons are some of the remote ser&es provided by MI9erNetGold and on-site IT services are discounted by 50%.MIIle.NetGcld roes not cover any hardware or Initial Install.All professional and network services will be billable at prevailing IT phone support or ere-site rates,tmkaa fisted otherwise an the front of this agreement.We can not provide ANY SERVICES until the appropriate forms are completed and signed.AT periods begin from the Install date and meter.VIP and service contracts begin in lieu of,not in additlon to the warranty period.Unless otherwise rated,contracts will hill overages,annual contracts will rerew automatically. 23.Customer shall provide a suitable place of installation as specified by MHler Document Solutions in accordance with United laboratories and/or manufacturer's specifications,for electrical service,and machine Clea rances(for adequate operating and serviceability).Floor surface must be stable and level,No electrical pigtails will be permitted,continued use with a pigtail or any type of substandard electrical connection will result Ina service rate Increase as defined above In'Options for service rate Increase". V202-2015