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HomeMy WebLinkAboutSpectrum for Desk Phones (BPW approved 4/29/26) City of Jeffersonville Government Contract Coversheet Please note: All information MUST be completely filled out and submitted to Clerk's Office within 48 hrs of execution. Date Submitted to Clerk: 4/29/2026 Department: Police I Vendor Name:l Spectrum Sign Date: 4/29/2026 Ending Date: 4/29/2029 I Amount of Original Contract: $861.00 monthly with one-time charge of$2,012.00 Is this an amendment or change order to original contract? Yes or No Amended Contract Amount: Purpose: Desk phones for Police Headquarters. For Clerk's Office to fill out Date uploaded to Gateway: Spectrum BUSINESS. SERVICE ORDER THIS SERVICE ORDER("Service Order")is executed and effective upon the date of the signature set forth in the signature block below("Effective Date")and is by and between Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the Service(s)hereunder("Spectrum")and Customer(as shown below), and is governed by and subject to the applicable Spectrum Business-Enterprise Commercial Terms of Service posted at https://enterprise.spectrum.comilegal/terms-and-conditions.html(or successor URL)or, if applicable,an existing service agreement executed by the parties(each,as appropriate,the "Service Agreement"). Except as specifically modified herein,all other terms and conditions of the Service Agreement shall remain unamended and in full force and effect. Spectrum Contact Information Contact:Gerard Kuntz Telephone:812-646-2508 Email: jerry.kuntz@charter.com Customer Information Customer Name Order# CITY OF JEFFERSONVILLE(HQ) 15108981 Address 500 Quartermaster Ct Ste205 Jeffersonville IN 47130 Telephone Email: (812)285-6402 mmoore@cityofjeff.net Contact Name Telephone Email: Michael Moore (812)285-6402 mmoore@cityofjeff.net Billing Address 500 Quartermaster Ct Ste205 Jeffersonville IN 47130 Billing Contact Name Telephone Email: CW( 4lti DiCIse15on Mickey-Eon wer@sogolle pa V NEW AND REVISED SERVICES AT 2218 E 10th St Unit RC,Jeffersonville IN 47130 Monthly Total Monthly Service Description Order Term Quantity Recurring Recurring Charge(s) Charge(s) Unified Communications with RingCentral Advanced Seat 36 Months 35 $24.00 $840.00 Additional Telephone Numbers-UC with RingCentral 36 Months 3 $2.00 $6.00 Unified Communications with RingCentral Ltd Extension Seat 36 Months 1 $15.00 $15.00 TOTAL $861.00 Spectrum Business-Enterprise Service Order v251003 CONFIDENTIAL Page 1 of 3 ©2016-2025 Charter Communications Operating,LLC. All Rights Reserved Created Date:04/14/2026 Spectrum B INE ONE TIME CHARGE(S)AT 2218 E 10th St Unit RC,Jeffersonville IN 47130 Total One Time Service Description Quantity One Time Charge(s) Charge(s) Remote Professional Install-UC with RingCentral 1 $500.00 $500.00 Poly Edge E450+1 E-EM-36 month EIP-UC with RingCentral 3 $504.00 $1,512.00 2024-Free-Poly Edge E220 25 $0.00 $0.00 Poly Edge E220-Purchase-UC with RingCentral 25 $0.00 $0.00 TOTAL $2,012.00 I Spectrum Business-Enterprise Service Order v251003 CONFIDENTIAL Page 2 of 3 ©2016-2025 Charter Communications Operating,LLC. All Rights Reserved Created Date:04/14/2026 Spectrum BUSINESS. VOICE SERVICE ORDER INFORMATION E-911 Location Address Current LEC Current IXC LEC BTNs 1. TOTAL CHARGE(S). Total monthly recurring charges and total one-time charges are due in accordance with the monthly invoice. 2. TAXES. Plus applicable taxes,fees,and surcharges as presented on the respective invoice(s). 3. SPECIAL TERMS. Poly Edge E220 Promotion Some or all of your Service Order is subject to a promotional offer, of which the full Terms&Conditions can be found by going to the following URL: https://enterprise.spectrum.com/legal/poly-edge-e220-promotion.html By signing below,the signato�y represents they are duly authorized to execute this Service Order Customer Signature: Printed Name: 44 ‘4.J .o Ord_ Title: e.A,N Date: 'Lt� )-.C1 'D.( Spectrum Business-Enterprise Service Order v251003 CONFIDENTIAL Page 3 of 3 ©2016-2025 Charter Communications Operating,LLC. All Rights Reserved Created Date:04/14/2026 SpectrumTM Voice Service E911 Acknowledgement Customer Name:CITY OF JEFFERSONVILLE (HQ) Billing Address:500 Quartermaster Ct Jeffersonville IN 47130 If Customer's order includes Voice Service, please confirm that you understand this important information regarding E911 access and Spectrum Voice Service. Spectrum'Voice Service customer premise equipment("CPE") is electrically powered and, in the event of a power outage or Spectrum network failure,E911 services may be unavailable. When a user of Voice Service dials 911,the location of the CPE used to place the call is automatically provided to an emergency services provider.Spectrum Voice Service CPE must not be moved to a new location without first advising Spectrum of the new location. If Customer moves the Spectrum Voice Service CPE to a new location without authorization and a user of the service dials 911, the caller will need to provide his or her location,including any building,floor or room identifier,to the 911 operator,or the call may be misdirected to the wrong location or wrong emergency provider. During the first 72 hours after initiating service or advising Spectrum of an address change, if a user dials 911, the caller must provide the location,including any building,floor or room identifier,to the emergency operator. This is necessary to ensure emergency services are dispatched to the new location because the emergency operator may not have the new service address in their records. In some locations, depending on the equipment used by local governments to provide 911 service, a caller will always need to convey the 911 service location information to the emergency operator. Customer must ensure that all alarm, security, medical and/or other monitoring systems and services are tested to validate proper operation after Spectrum Voice Service is installed. Customer must adia ch potential user of Spectrum Voice Service of the foregoing characteristics of the service with r spec91 service. jBy signing be ,Iirm that I am duly a t Iorized to sign this Acknowledgement on behalf of Customer and that Custom agre k the obligations d ribed above. trd (Authorized stomer Signature) (Date Signed) (Printed Name) (Title) 1"Spectrum" refers to Charter Communications Operating, LLC and its subsidiaries providing the Services. I I TERMS AND CONDITIONS FOR RESALE OF UC WITH RINGCENTRAL EQUIPMENT TO SPECTRUM BUSINESS CUSTOMERS OF ENTERPRISE SERVICES THESE TERMS AND CONDITIONS FOR RESALE OF other similar taxes, duties and charges of any kind imposed by any UC WITH RINGCENTRAL EQUIPMENT("Terms")are entered into governmental authority on any amounts payable by Customer. as of the signature date below by and between Charter Customer shall be responsible for all such charges,costs and taxes; Communications Operating, LLC, on behalf of itself and its provided, that, Customer shall not be responsible for any taxes operating subsidiaries providing the equipment ("Spectrum"), and imposed on,or with respect to,Spectrum's income,revenues,gross the customer identified below, ("Customer", and together with receipts, personnel or real or personal property or other assets. Spectrum, the"Parties", and each, a"Party"). 1. Sale of Equipment and Provision of Services. 6. Payment Terms. Customer shall pay the Service Spectrum shall sell to Customer and Customer shall purchase from Charges, including the Price for the RingCentral Equipment, in the Spectrum the phone equipment or related devices in support of the amount specified on the Order and other applicable charges as UC with RingCentral service as set forth in an Order("RingCentral described in this Agreement. For eligible RingCentral Equipment, Equipment") in the quantities and at the Price (as defined herein) Customer may elect to pay the full amount of the Price, in one lump set forth on such Order. The RingCentral Equipment contains no sum, or Customer may elect to pay the Price in equal installments intellectual property or other materials of Spectrum. In addition to as set forth in the Order, notwithstanding the references to "One the RingCentral Equipment,Customer will purchase from Spectrum Time Charge(s)" on the Order. With respect to the sale of and Spectrum will provide to Customer those Services related to RingCentral Equipment, all applicable taxes shall be billed (i)with and used with the RingCentral Equipment, as set forth on one or the full purchase price of the RingCentral Equipment,or(ii)when the more Orders. first installment payment is due. If Customer elects to pay the Price pursuant to the installment payments set forth in the Order, 2. Entire Agreement. (1) These Terms, (2) each individual Spectrum will charge the payment method associated with Order, and (3) the Spectrum Business Agreement for Enterprise Customer's account every month for the amount due.If the payment Services ("Service Agreement") provided to Customer with the authorization fails for the amount due for any Spectrum Service, or Services together create one complete agreement between the RingCentral Equipment, then Spectrum, at its sole discretion Customer and Spectrum and constitute the entire agreement and understanding between the Parties with respect to the RingCentral and in accordance with and subject to applicable law,may suspend Equipment and Services and the subject matter herein or disconnect any or all Service(s)(or any portion thereof)provided ("Agreement"). Capitalized but undefined terms shall have the by Spectrum and take repossession of RingCentral Equipment. meanings ascribed to them in the Order and/or Service Agreement. Further, upon Customer's failure to make any required payment This Agreement supersedes all prior understandings, promises, when due,to the extent permitted by applicable law,Spectrum may, and representations, both oral and written, between the Parties in addition to any other rights and remedies afforded to it, demand regarding the purchase and sale of RingCentral Equipment. For immediate payment in full of the entire remaining balance along with avoidance of doubt, unless otherwise specific to the delivery of Spectrum's costs of collection. Customer must maintain a current Services, and notwithstanding the reference to "Service" in the valid payment method on its installment plan account at all times. Service agreement,all provisions set forth in the Service Agreement that are not otherwise expressly stated in these Terms are hereby 7. No Setoff. Customer has no right to withhold, offset, incorporated and apply to the resale of the RingCentral Equipment recoup or debit any amounts owed (or to become due and owing) under these Terms. In the event of a conflict between these Terms to Spectrum against any other amount owed (or to become due and the Service Agreement, the terms and conditions in these and owing) to it by Spectrum or its affiliates, whether relating to Terms apply. Overlapping terms and conditions in the Service Spectrum's or its affiliates' breach or non-performance of this Agreement are additional to but not in lieu of these Terms. If the Agreement or any other agreement between Customer or any of Service Agreement or the Order for Services expires or is its affiliates, and Spectrum or any of its affiliates, or otherwise. terminated, the Service Agreement provisions will survive and will continue to apply to these Terms and to the RingCentral Equipment. 8. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY. CUSTOMER ASSUMES TOTAL RESPONSIBILITY 3. Delivery. Spectrum shall deliver the RingCentral FOR ITS DECISION TO PURCHASE AND USE THE Equipment to the Service Location identified on the Order. RINGCENTRAL EQUIPMENT, AND DOES SO AT ITS OWN RISK AND WITH THE UNDERSTANDING THAT, EXCEPT AS SET 4. Title and Risk of Loss. Customer shall receive title to the FORTH IN THE SERVICE AGREEMENT, THE RINGCENTRAL 4 RingCentral Equipment and bear all risk of loss or damage to EQUIPMENT IS PROVIDED "AS IS, WITH ALL FAULTS," RingCentral Equipment, upon delivery of the RingCentral WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR Equipment by Spectrum or its distributor to the carrier at the IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF distributor's warehouse for shipping in accordance with the Order, TITLE, NON-INFRINGEMENT, SYSTEM INTEGRATION, THAT irrespective of payment by Customer. THE RINGCENTRAL EQUIPMENT WILL MEET CUSTOMER'S REQUIREMENTS, MERCHANTABILITY, OR FITNESS FOR A 5. Price. Customer shall purchase RingCentral Equipment PARTICULAR PURPOSE. EXCEPT AS SET FORTH IN THE from Spectrum at the price(the"Price(s)")set forth in the Order.All SERVICE AGREEMENT, CUSTOMER ASSUMES ALL RISKS Prices are exclusive of all sales, use and excise taxes, and any AND LIABILITY WHATSOEVER RESULTING FROM PURCHASE, Page 1 of 2 Terms and Conditions for Resale of RingCentral Equipment v.250206 2022-2025 @Charter Communications,all rights CONFIDENTIAL POSSESSION, USE OR DISPOSITION OF THE RINGCENTRAL Parties against any and all third party claims, liabilities, lawsuits, EQUIPMENT. EXCEPT AS SET FORTH IN THE SERVICE damages, losses, judgments, costs, fees and expenses, including AGREEMENT, SPECTRUM SHALL HAVE NO LIABILITY WITH reasonable attorney and other professional fees and court costs, RESPECT TO THE RINGCENTRAL EQUIPMENT, INCLUDING incurred by Spectrum Indemnified Parties,that arise from or relate to HAVING NO LIABILITY FOR DIRECT, INDIRECT, INCIDENTAL any one or more of the following: (i)Customer's use or misuse of the OR CONSEQUENTIAL DAMAGES ARISING IN CONNECTION RingCentral Equipment; (ii) Customer's failure to comply with any WITH THIS AGREEMENT, UNDER ANY THEORY OF TORT, applicable law, order, rule, regulation or ordinance; or (iii) failure to CONTRACT, WARRANTY, STRICT LIABILITY, comply with this Agreement. Spectrum Indemnified Parties shall have MISREPRESENTATION, OR NEGLIGENCE, EVEN IF the right but not the obligation to participate in the defense of the CUSTOMER HAS BEEN ADVISED, KNEW OR SHOULD HAVE claim. KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. 10. Relationship of the Parties. The relationship between the Parties is that of independent contractors and neither Party shall 9. Indemnification. Customer, at its own expense, shall have authority to contract for or bind the other Party in any manner indemnify, defend, and hold harmless Spectrum Indemnified whatsoever. CUSTOMER EXPRESSLY AGREES TO THE ARBITRATION SECTION IN THE SERVICE AGREEMENT, WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE AGREEMENT THROUGH ARBITRATION; AND ACKNOWLEDGES THAT BY AGREEING TO ARBITRATION, CUSTOMER IS RELINQUISHING CERTAIN RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY AND TO BRING CLAIMS AS CLASS ACTIONS. -'t Authorized Sig t e for Customer: Customer f E tity Name: •TY OF JEFFERSONVILLE(HQ) ("Customer") By: "' Name(printed):d^n�\\I.t o t7 C 4---- Title: `Title: �("otK Date: ` `— .)"Lt 4 Page 2 of 2 Terms and Conditions for Resale of RingCentral Equipment v.250206 2022-2025 @Charter Communications,all rights CONFIDENTIAL uco o o £ _c Lo U - a W F- .CU u u E m -CV U C N c U 1— 0 O ra N a) I . aJ -0 c ro m -O C C M a) a v ° > ° u ar �, a) a, 4, a E rro C iE v u C -0ro o N 0 Qj O ra O O u 9- VI \ d Y u u 7 0. • ,_�, r.. c ra E c c ra um Z 1/1 t �+ on v +; CO m +° o. 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O H Z O WC 0 N vW Z 16. in 0 U M W a° C N GUIDE Unified Communications (UC) with RingCentral Responsibility Matrix UC UC UC UC UC only Dedicated Fiber Dedicated Fiber Dedicated Fiber Dedicated Fiber — Internet Internet Internet Internet Spectrum Business Managed Network Managed Network solution purchased Edge/Enterprise Edge/Enterprise — — — Network Edge Network Edge Managed Network Managed Network — Switch Switch Network readiness Provide transport Properly sized internet Spectrum Business Spectrum Business Spectrum Business Spectrum Business Customer provided access required Configure firewall Spectrum Business Spectrum Business Customer provided Customer provided Customer provided Set up security rules Configure local area network(LAN)switches Spectrum Business Customer provided Spectrum Business Customer provided Customer provided Set up VLAN Inside wiring for endpoints2 Onsite Spectrum Business Customer provided Spectrum Business Customer provided Customer provided resource installs required wiring Service activation Project management Assistance with project managing all tasks Spectrum Business Spectrum Business Spectrum Business Spectrum Business Spectrum Business required for service delivery Professional remote configuration assistance Guidance and assistance with call Spectrum Business Spectrum Business Spectrum Business Spectrum Business Spectrum Business flows,user information and local number portability(LNP) On-site installation'' Onsite resource for Spectrum Business Customer provided Spectrum Business Customer provided Customer provided phone installation Number portability Transition telephone Customer submits port request through the RingCentral Admin Portal? numbers from current provider to new service SMS/MMS registration Complete required steps with The Campaign Customer submits TCR registration through the RingCentral Admin Portal' Registry(TCR)to enable texting service Spectrum enterprise.spectrum.com BUSINESS' GUIDE UC WITH RINGCENTRAL RESPONSIBILITY MATRIX UC UC UC UC UC only Dedicated Fiber Dedicated Fiber Dedicated Fiber Dedicated Fiber — Internet Internet Internet Internet Spectrum Business Managed Network Managed Network solution purchased Edge/Enterprise Edge/Enterprise — — — Network Edge Network Edge Managed Network Managed Network — — Switch Switch Support Ongoing remote support Access to Spectrum Business Spectrum Business Spectrum Business Spectrum Business Spectrum Business live Enterprise Tech Support Application Integration Customer should contact third party application vendor to verify interoperability with the RingCentral platform. Spectrum Business supplied Customer supplied(Bring Your Own Device) Endpoints • Pre-provisioned for plug and play operation. • Customer responsible for unlocking endpoint. • One year warranty from purchase date with • Customer responsible for configuring IP address support for defective devices.4 of provisioning servers. • Firmware and security updates as needed. • Set up SIP credentials in RingCentral administration • Flexible purchase options available. portal. • Enter SIP credentials into customer-supplied endpoint. • Must be compatible endpoint.See supported deskphones here. 1. Spectrum Business will assist. 2. One time fee applies. 3. On-site Installation is only available for WiFi connected phones when WiFi is also purchased from Spectrum Business. 4. Advanced replacement—Spectrum Business will ship new device and pre-labeled return box.Once returned device is received,your account will be credited for full amount. 02025 Charter Communications.All rights reserved.Spectrum Business is a registered trademark of Charter Communications.AD other logos,marks,designs,and otherwise are the trademarks and intellectual property of their respective third-party owners.Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. Spectrum enterprise.spectrum.com BUSINESS Spectrum► BUSINESS" Spectrum Business Service Level Agreement for Enterprise Services: Hosted Communications This document outlines the Service Level Agreement ("SLA") for Spectrum Business ("Spectrum") Hosted Communications Service(the"Services"). This SLA is a part of, and is hereby incorporated by reference into, the Spectrum Business Agreement for Enterprise Services(including the terms and conditions,attachments, and Service Orders described therein,the"Agreement"). To the extent any provision of this SLA conflicts with the Agreement, this SLA shall control. This SLA document applies to services provided over Spectrum provided network connections. All SLA targets in the tables below("SLA Targets") are measured at the individual circuit or service level (i.e., up to and including the Spectrum provided Local Area Network device), and any applicable credits are issued only for the affected circuit or service (the "Affected Service"). Capitalized words used, but not defined herein,shall have the meanings given to them in the Agreement. I.SLA Targets: Service Availability Mean Time To Restore (MTTR) 99.99% Priority 1 Outages within 4 hours II. Priority Classification: A"Service Disruption" is defined as an outage, disruption, or severe degradation, other than an Excluded Disruption that interferes with the ability of a Spectrum Hosted Communications Service to complete inbound and/or outbound voice calls. The Service Disruption period begins when Customer reports a Service Disruption using Spectrum's trouble ticketing system by contacting Customer Care, Spectrum acknowledges receipt of such trouble ticket, Spectrum validates that the Service is affected,and Customer releases the Service for testing. The Service Disruption ends when the Affected Service has been restored. "Service Degradation" means a degradation of the Service that is not a Service Disruption or a result of an Excluded Disruption, but Customer's use of the Service is impacted. "Excluded Disruptions"means(i)planned outages,(ii)routine or urgent maintenance,(iii)time when Spectrum is unable to gain access to Customer's premises to troubleshoot,repair or replace equipment or the Service,(iv)service problems resulting from acts or omissions of Customer or Customer's representatives or agents,(v)Customer equipment failures, (vi) network/inside wiring/connectivity issues (except when connectivity is included by Spectrum as a part of the Service), (vii)Customer is not prepared to release the Service for testing, and (viii)Force Majeure Events. Spectrum will classify Service problems as follows: Priority Criteria a.Service Disruption resulting in a total loss of Service;or Priority 1 b.Service Degradation to the point where Customer is unable to use the Service(each a "Priority 1 Outage"). a. Service Degradation where Customer is able to use the Service. Priority 2 Priority 3 a. A service problem that does not impact the Service; or 4 b. A single non-circuit or trunk specific quality of Service inquiry. 4 4 Hosted Communications SLA.v.250206 Confidential Page 1 of 3 ©2016-2025 Charter Communications.AN Rights Reserved.Not all products.pricing and services are available in at areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. Spectrum BUSINESS" III. Service Availability "Service Availability"is calculated as the total number of minutes in a calendar month less the number of minutes that the Service is unavailable due to a Priority 1 Outage("Downtime"),divided by the total number of minutes in a calendar month. IV.Mean Time to Restore ("MTTR") The MTTR measurement for Priority 1 Outages is the average time to restore Priority 1 Outages during a calendar month calculated as the cumulative length of time it takes Spectrum to restore a Service following a Priority 1 Outage in a calendar month, divided by the corresponding number of trouble tickets for Priority 1 Outages opened during the calendar month. MTTR per calendar month is calculated as follows: Cumulative length of time to restore Priority 1 Outage(s) Total number of Priority 1 Outage trouble tickets V. Network Maintenance Maintenance Notice: Customer understands that from time to time, Spectrum will perform network maintenance for network improvements and preventive maintenance. In some cases, Spectrum will need to perform urgent network maintenance,which will usually be conducted within the routine maintenance windows. Spectrum will use reasonable efforts to provide advance notice of the approximate time, duration, and reason for any urgent maintenance outside of the routine maintenance windows. Maintenance Windows: Routine maintenance may be performed Monday—Friday 12 a.m.—6 a.m. Local Time. VI. Remedies Service Credits: If the actual performance of a Service during any calendar month is less than the SLA Targets and Customer is in compliance with the terms of the Agreement and this SLA, then Customer may request a Service Credit equal to the corresponding percentage of the monthly Service Charges for the Affected Service as set forth in the table below. Any Service Credit to be applied will be off-set against amounts due from Customer to Spectrum in the billing cycle following the date Spectrum makes its credit determination. Service Credit requests must be submitted to Spectrum within 30 days following the calendar month in which the SLA Target was missed. Spectrum will exercise commercially reasonable efforts to respond to such Service Credit requests within thirty(30)days following receipt thereof. Service Availability Mean Time To Restore ("MTTR") Downtime Service Credit MTTR Service Credit >1 hour to<_4 hours 4% >4 hours to<_8 hours 4% >4 hours to<_8 hours 8% >8 hours to<_ 12 hours 25% >8 hours to<< 12 hours 12% >12 hours to 5 16 hours 25% >16 hours to<_20 hours 33% > 12 hours 100% >20 hours to<_24 hours 50% I >24 hours 100% Hosted Communications SLA.v.250206 Confidential Page 2 of 3 ©2016-2025 Charter Communications.All Rights Reserved.Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. Spectrum. BUSINESS" All SLA Targets are monthly measurements, and Customer may request only one SLA Service Credit per month for the Affected Service. Should one event impact more than one SLA hereunder, Customer shall receive the single highest of the qualifying Service Credits only. Except as set forth below,the Service Credit described in this SLA shall constitute Customer's sole and exclusive remedy, and Spectrum's sole and exclusive liability, with respect to any missed SLA Targets. Service Credits hereunder shall not exceed four(4)months of Customer's applicable monthly Service Charges during any calendar year. VII. Chronic Priority 1 Outages: If Customer experiences and reports three (3) separate Priority 1 Outages that are eligible for credits in three (3) consecutive calendar months,then Customer may terminate the affected Service without charge or liability by providing at least thirty(30)days written notice to Spectrum;provided,however,that:(i)Customer may only terminate the affected Service; (ii)Customer must exercise its rights to terminate the affected Service by providing written notice to Spectrum within thirty(30)days after the event giving rise to Customer's termination right;(iii)Customer shall have paid Spectrum all amounts due at the time of such termination for all Services provided by Spectrum pursuant to the Service Agreement; and (iv)the foregoing termination right provides the sole and exclusive remedy of Customer and the sole and exclusive liability of Spectrum for chronic Priority 1 Outages and Customer shall not be eligible for any additional credits. Termination will be effective forty-five(45)days after Spectrum's receipt of such written notice of termination. Hosted Communications SLA.v.250206 Confidential Page 3 of 3 ©2016-2025 Charter Communications.All Rights Reserved.Not all products.pricing and services are available in at areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. Spectrum Business — for enterprise Services pre-service installation guide Welcome,and thank you for choosing Spectrum Business.After you sign your service order,our teams will keep you updated on the status of your order.In the meantime,this document will help you understand what happens as you progress toward the service installation process. Feel free to reach out to your sales contact if you have questions or need additional information.When installation begins,however,you'll have a dedicated project manager who'll partner with you as your main point of contact for a successful installation. Client project milestones Spectrum Business project milestones 0 Sign service order. j ) Sales team submits signed service order to Order Management team. 0 If necessary,work with our internal teams to provide 2 Internal teams gather any additional information that's required any additional information or forms required to finalize to finalize your order. your order. © Your Spectrum Enterprise project manager will contact 3 Dedicated project manager contacts you to discuss next steps. you to introduce themselves and discuss next steps. Spectrum Business pre-service installation details Let's look at more details about the milestones we'll reach before your service installation process begins. Milestones 1 Sign service order First,we'll finalize and sign your service order together.We are unable to proceed until the service order is signed,so if you have any concerns or questions about your order,please reach out to your sales contact right away. 2 Finalize order Our internal teams will make sure we have all of the information we need to begin the installation process.This stage can take one to two weeks to complete.During this time,we may be in touch to get additional information and required forms. If your order includes voice services,this would be a good time to engage your vendor.If you're transferring phone numbers from your current vendor to your Spectrum Enterprise account,we'll need a complete list of the numbers you're transferring.Your vendor can help you pull these from your phone server.We also request your vendor be available to participate in cutover activities on the day of activation.Your project manager will work closely with you and your vendor throughout the implementation process,and schedule the cutover once the service is ready. Connect with project manager 3 As we're finalizing your order,your dedicated project manager will be in touch about next steps.Your project manager will be your primary point of contact during service installation,however,you may hear from additional team members throughout the process. You will be invited to an introduction call where your project manager will review your order and the installation process in more detail.During this meeting,we will agree to a call and reporting schedule to ensure a smooth and efficient installation. Additional disclaimer pending-does not apply for coax or upgrades. ©2025 Charter Communications.All rights reserved. Spectrum* BUSINESS' e me r p r i s e.s pet ru m.c o m Spectrum BUSINESS 0 docusign Certificate Of Completion Envelope Id:AD2124BF-C4B1-423D-BB61-2CDOBCFF95A8 Status:Delivered Subject:Re-send to Amanda_City of Jeff Police_Spectrum Ring Central_Jerry requests your signature Source Envelope: Document Pages: 15 Signatures:0 Envelope Originator: Certificate Pages:4 Initials:0 Jerry Kuntz AutoNav:Enabled jerry.kuntz@charter.com Envelopeld Stamping:Disabled IP Address:209.112.107.133 Time Zone:(UTC-08:00)Pacific Time(US&Canada) Record Tracking Status:Original Holder:Jerry Kuntz Location:DocuSign 4/14/2026 3:07:35 PM jerry.kuntz@charter.com Signer Events Signature Timestamp Amanda Dickerson Sent:4/14/2026 3:12:20 PM adickerson@jeffersonvillepdin.gov Resent:4/27/2026 10:53:47 AM Analyst Viewed:4/27/2026 10:56:39 AM Security Level:Email,Account Authentication (None) Electronic Record and Signature Disclosure: Accepted:4/27/2026 10:56:39 AM ID:933a9ed 1-dfcc-41 cc-89d 1-aaf4cb4b0717 Company Name:Spectrum In Person Signer Events Signature Timestamp Editor Delivery Events Status Timestamp Agent Delivery Events Status Timestamp Intermediary Delivery Events Status Timestamp Certified Delivery Events Status Timestamp Carbon Copy Events Status Timestamp Witness Events Signature Timestamp Notary Events Signature Timestamp Envelope Summary Events Status Timestamps Envelope Sent Hashed/Encrypted 4/14/2026 3:12:20 PM Envelope Updated Security Checked 4/27/2026 10:53:46 AM Envelope Updated Security Checked 4/27/2026 10:53:46 AM Envelope Updated Security Checked 4/27/2026 10:53:46 AM Certified Delivered Security Checked 4/27/2026 10:56:39 AM Payment Events Status Timestamps Electronic Record and Signature Disclosure Electronic Record and Signature Disclosure created on:5/18/2021 3:12:54 PM Parties agreed to:Amanda Dickerson ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, Charter Communications Operating, LLC ("Spectrum")may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through the DocuSign system. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to this Electronic Record and Signature Disclosure(ERSD),please confirm your agreement by selecting the check-box next to `I agree to use electronic records and signatures' before clicking `CONTINUE' within the DocuSign system. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. You will have the ability to download and print documents we send to you through the DocuSign system during and immediately after the signing session and, if you elect to create a DocuSign account, you may access the documents for a limited period of time (usually 30 days) after such documents are first sent to you. If you wish to receive paper copies in lieu of electronic documents, you may close this browser and request paper copies from the "sending party"by following the procedures outlined below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. Further, you will no longer be able to use the DocuSign system to receive required notices and consents electronically from us or to sign electronically documents from us. Requesting paper copies,withdrawing consent, and updating contact information Requesting Paper Copies. Please provide your name,title, email,telephone,postal address and document title. Withdraw Consent. Please provide your name,title, email, date, telephone number and postal address. Update Contact Information. Please provide your name,title, email,telephone and postal address. Any fees associated with sending paper copies or withdrawing consent will be determined by the sending party. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein,we will provide electronically to you through the DocuSign system all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus,you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process,please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. To withdraw your consent with DocuSign To inform us that you no longer wish to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your signing session, and on the subsequent page, select the check-box indicating you wish to withdraw your consent, or you may; ii. notify the"sending party"by email and in the body of such request you must state your email, full name, title, mailing address, and telephone number. We do not need any other information from you to withdraw consent. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process. Required hardware and software 4 The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: https://support.docusign.com/guides/signer-guide- signing-system-requirements. Acknowledging your access and consent to receive and sign documents electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you,please confirm that you have read this ERSD, and(i)that you are able to print on paper or electronically save this ERSD for your future reference and access; or(ii) that you are able to email this ERSD to an email address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format as described herein, then select the check-box next to `I agree to use electronic records and signatures' before clicking `CONTINUE' within the DocuSign system. By selecting the check-box next to `I agree to use electronic records and signatures', you confirm that: • You can access and read this Electronic Record and Signature Disclosure; and • You can print on paper this Electronic Record and Signature Disclosure, or save or send this Electronic Record and Disclosure to a location where you can print it, for future reference and access; and • Until or unless you notify Charter Communications Operating, LLC ("Spectrum") as described above, you consent to receive exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you by DocuSign during the course of your relationship with Charter Communications Operating, LLC ("Spectrum").