Loading...
HomeMy WebLinkAboutInternet Service (BPW approved 3/19/25) City of Jeffersonville Government Contract Coversheet Please note: All information MUST be completely filled out and submitted to Clerk's Office within 48 hrs of execution. Date Submitted to Clerk: 3/12/2025 Department: Police Vendor Name: Spectrum Sign Date: 3/19/2025 Ending Date: Amount of Original Contract: 1980/ month �3 7(i0 Is this an amendment or change order 0 to original contract? Yes or No Amended Contract Amount: Purpose: internet services For Clerk's Office to fill out Date uploaded to Gateway: Spectrum. BUSINESS' SERVICE ORDER THIS SERVICE ORDER ("Service Order"), is executed and effective upon the date of the signature set forth in the signature block below ("Effective Date") and is by and between Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the Service(s) hereunder ("Spectrum") and Customer (as shown below) and is governed by and subject to the Spectrum Business - Enterprise Commercial Terms of Service posted at, https://enterprise.spectrum.com/ (or successor url) or, if applicable, an existing services agreement mutually executed by the parties (each, as appropriate, a "Service Agreement"). Except as specifically modified herein, all other terms and conditions of the Service Agreement shall remain unamended and in full force and effect. Spectrum Contact Information Contact: Gerard Kuntz Telephone: 812-646-2508 Email: jerry.kuntz@charter.com Customer Information Customer Name Order# CITY OF JEFFERSONVILLE (HQ) 14725881 Address 2218 E 18th St JEFFERSONVILLE IN 47130 Telephone Email (812) 285-6402 mmoore@cityofjeff.net Contact Name Telephone Email: Michael. Moore (812)285-6402 mmoore@cityofjeff.net Billing Address 2218 E 18th St JEFFERSONVILLE IN 47130 Billing Contact Name Telephone Email: Spectrum Business - Enterprise Service Order v250206 CONFIDENTIAL Page 1 of 5 © 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date: 03/10/2025 Spectrum. I E NEW AND REVISED SERVICES AT 2218 E 10th St Unit Fiber, Jeffersonville IN 47130 Total Monthly Monthly Service Description Order Term Quantity Recurring Recurring Charge(s) Charge(s) DDoS Protection 1Gbps 36 Months 1 $850.00 $85000 5 Static IP Addresses 36 Months 1 $0.00 $0.00 Dedicated Fiber Internet 1Gbps 36 Months 1 S1,130.00 $1,130 00 TOTAL` 11,980.00 ONE TIME CHARGE(S) AT 2218 E 10th St Unit Fiber, Jeffersonville IN 47130 Total One Time Service Description Quantity One Time Charge(s) Charge(s) DDoS Protection Setup 1 $250.00 $250 00 TOTAL* $250.00 Spectrum Business - Enterprise Service Order v250206 CONFIDENTIAL Page 2 of 5 O 2016-2025 Charter Communications Operating, LLC All Rights Reserved Created Date 03/10/2025 Spectrum. BUSINESS' Spectrum Business - Enterprise Service Order v250206 CONFIDENTIAL Page 3 of 5 C 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date 03/10/2025 Spectrum BUSINESS' 1. TOTAL CHARGE(S). TOTAL MONTHLY RECURRING CHARGES AND TOTAL ONE-TIME CHARGES ARE DUE IN ACCORDANCE WITH THE MONTHLY INVOICE. 2. TAXES. PLUS APPLICABLE TAXES, FEES, AND SURCHARGES AS PRESENTED ON THE RESPECTIVE INVOICE(S). 3. SPECIAL TERMS. By signing below, the signatory represents they are duly authorized to execute this Service Order. CUSTOMER SIGNATURE 1 Signature: Printed Name: 7'ke / ne..70,e e Title: 7770 r,e Date: -3`/7�c>2O<=:2-S Spectrum Business - Enterprise Service Order v250206 CONFIDENTIAL Page 4 of 5 C 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date: 03/10/2025 Spectrum BUSINESS' "This page intentionally left blank." Spectrum Business - Enterprise Service Order v250206 CONFIDENTIAL Page 5 of 5 m 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date:03/10/2025 ATTACHMENT C FIBER INTERNET ACCESS SERVICES 5. DDoS Protection Services. a. This Section only applies if Customer elects to purchase DDoS Protection Service to enable detection of distributed denial of service ("DDoS") attacks, receive notifications of attacks, mitigation services, and post-event reporting of DDoS attack activity. Spectrum monitors Customer Internet traffic as it travels across Spectrum's Network to detect anomalies that are symptomatic of a volumetric DDoS attack, as reasonably determined by Spectrum (a "DDoS Attack"). Spectrum requires that Customer: (i) provide information regarding Customer's Internet traffic before Spectrum can provision the DDoS Protection Service; and (ii) cooperate with Spectrum to conduct mitigation testing in order to activate the DDoS Protection Service.;. After DDoS Protection Service activation, Spectrum will monitor Customer's Fiber Internet Access (FIA) network traffic flow for variations to the baseline traffic patterns. When the DDoS Protection Service detects an anomaly that is symptomatic of a DDoS Attack, the DDoS Protection Service alerts Spectrum Enterprise Technical Support. The DDoS Protection Service and associated countermeasures are configured to reduce disruption of Customer's legitimate traffic, but Customer may experience slower Internet traffic speed during a DDoS Attack. Spectrum will remove the countermeasures and redirect Customer's inbound network traffic to its normal path if Spectrum determines that the DDoS Attack has ended and there is no activity symptomatic of a DDoS Attack for an additional 4 hours. Customer may obtain status updates and reporting from Spectrum through a customer portal, or other means as determined by Spectrum. During the provisioning process, Customer may designate whether Spectrum is to provide "Proactive" or"Reactive" mitigation services as further described below. If Customer designated Proactive mitigation, Customer may switch to Reactive mitigation and if Customer designated Reactive mitigation, Customer may switch to Proactive mitigation, at any time during the Initial Order Term. Spectrum will use commercially reasonable efforts to implement Customer's change request within five (5) business days. b. DDoS Proactive Mitigation Services: If Customer designates Proactive mitigation services, following service activation, Spectrum will automatically implement countermeasures upon Spectrum's detection of a DDoS attack. c. DDoS Reactive Mitigation Services: If Customer designates Reactive mitigation services, Customer understands that Spectrum will not automatically initiate any DDoS countermeasures unless and until a Customer representative calls Spectrum Enterprise Technical Support to notify Spectrum that Customer may be experiencing a DDoS Attack. If Spectrum Enterprise Technical Support has an existing ticket indicating detection of a DDoS Attack, Spectrum will use commercially reasonable efforts to initiate countermeasures within 15 minutes. d. Customer Requirements: Customer must purchase Spectrum's FIA Service to be eligible to purchase the DDoS Protection Services, which FIA Service may be pre-existing or ordered at the same time as the DDoS Protection Service. DDoS Protection Service is provided on a per circuit basis. Spectrum's ability to provide the DDoS Protection Services is contingent on (i) Customer providing accurate and timely information to Spectrum, including IP addresses and (ii)Customer- provided equipment and software being compatible with the DDoS Protection Service as determined by Spectrum in its sole discretion (e.g., Spectrum will not be able to provide a 3GB DDoS Mitigation Service if Customer has a 1GB Firewall). e. Disclaimers: Customer acknowledges the following additional terms for the DDoS Protection Services: i. SPECTRUM DOES NOT SUPPORT, AND SHALL HAVE NO OBLIGATION TO PROVIDE, MITIGATION WITH RESPECT TO IPv6. ii. DDoS mitigation may only mitigate the effects of certain types of DDoS attacks and is not designed as a comprehensive security solution. When Customer Internet traffic is traveling over the Spectrum Network, Spectrum makes no guarantees that only DDoS attack traffic will be prevented from reaching the destination or that only legitimate traffic will reach Customer. iii. Spectrum makes no warranty, express or implied, that: (1)for Customers subscribing to the DDoS Automatic Protection Service, all DDoS attacks will be detected; (2) mitigation services will successfully mitigate the incident, particularly if the DDoS attack generates a traffic volume that exceeds the amount of traffic that Spectrum can divert; or(3)the DDoS Protection Services will be uninterrupted or error-free. f. Termination: i. Customer acknowledges and agrees that if Spectrum determines, in its sole discretion, that Spectrum can no longer offer the DDoS Protection Service, either temporarily or permanently, Spectrum may terminate the DDoS Protection Service and any affected Service Orders by giving 90 days' notice to Customer. ii. If Customer terminates any FIA Service for which Customer has also subscribed to DDoS Protection Service for any reason other than Spectrum's material, uncured breach, then Customer shall be deemed to have terminated the corresponding DDoS Protection Service and Customer shall pay any applicable Termination Charges in accordance with the Service Agreement. 13539559_v11