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Home My WebLink AboutREMEWL 2019/2020 uocuaign envelope tu.rti triteroutr-4ota-rwot-reot0000ui,oi BIS September 6, 2019 Ms.Vicki Conlin The City of Jeffersonville 500 Quartermaster Court Jeffersonville, IN 47130 RE: BIS Digital Technical Support Agreement Renewal Annual Remote Support Agreement Effective Date 11/15/2019 Account Number JEF201 Contract Number 20-11-A-64578-M-50011592 Contract Amount $870.00 Ms.Conlin, Attached is your Remote Support Agreement and invoice. To continue your technical support without disruption or unnecessary fees, please sign this electronic renewal form. Per our agreement,this invoice is due upon receipt. Without a signed support agreement,you will be charged hourly for technical support in accordance with our on-demand technical support fees. Thank you for the opportunity to serve your audio and video technology needs. If you have any questions, please do not hesitate to contact me at 800-834-7674, ext.4523 or dianne.corzo@bisdigital.com. Best regards, D: c Cam Dianne Corzo Contracts Manager BIS Digital,Inc.1350 NE 56th Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611 uocuoign envelope Iv:ru IaLI-auzr-waza-rwoz-reozoaaauuoi et re* IP elk Remote Support Agreement Between: And: BIS Digital,Inc. The City of Jeffersonville 1350 NE 56th Street,Suite 300 500 Quartermaster Court Fort Lauderdale, FL 33334-6142 Jeffersonville, IN 47130 Phone: (800) 834-7674 Phone: (812) 285-6496 Fax: (877) 858-5611 Contract#: 20-11-A-64578-M-50011592 Email: support@bisdigital.com BIS Digital, Inc. or its appointed service representative agrees to provide system support for the software and hardware listed below, in accordance with the terms and conditions of this agreement. 1. TERMS AND CONDITIONS A. The term of this agreement is for a period of twelve (12) months from the effective date. Upon expiration of the term,this agreement shall automatically renew for successive periods of twelve(12) months unless one party provides written notice to the other party of its intent to terminate this agreement in which case it shall terminate sixty(60)days from the date of the notice. In the event of early termination of service agreement, BIS Digital, Inc.will refund monies based upon contract amount prepaid by customer less actual cost of service provided during abbreviated term, or pro-rated amount based upon time remaining in contract term rounded to end of month of termination,whichever is less. B. The agreement entitles the user to 24 hours per day, 7 days per week telephone support. C. This support agreement is for the users integrated system. Any changes or enhancement will be billed for additionally. D. Charges for maintenance and support for reasons outside of BIS Digital control,arising from neglect, negligence, misuse,acts of god or modifications to,or failures of systems software and/or hardware not covered under this contract resulting in corruption of BIS Digital software setup/configuration shall be billed at BIS Digital published rates. E. BIS agrees to provide customer with no less than ninety 90 days notice in the event of any price increases. 2. COVERAGES A. DCR Software (all BIS Digital supplied licenses) will receive annual upgrades as they become available. BIS Digital will provide on-line user training as well as on-line diagnosis and repair (web connection required). B. Hardware& Hardware Accessories: Repair and/or replacements of defective hardware is not covered under this agreement. Customer may ship defective hardware to BIS Digital, Inc. for repair at BIS published service rates. If defective hardware sent to BIS Digital, Inc. is deemed un-repairable, customer will be responsible for replacement at their expense. C. On-site BIS Digital Technical Support: On-site Technical support is not covered under this agreement; however, BIS Digital can provide emergency on-site service at the BIS published on-site service&travel rates. Initials: BIS Digital Customer BIS Digital,Inc.1350 NE 56th Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611 Page 1 of 3 uocu ign envelope Iu: rL/ IOL`J 1-auLr-,1452 -HHOL-ryOLObtiblit.a/ • Li 3. CUSTOMER RESPONSIBILITY A. A proper backup of all data on a regular interval. B. A user-appointed systems administrator to act as a liaison with the support department. 4. CONFIDENTIALITY A. BIS Digital, Inc. agrees that all data that may be entered into the system is strictly confidential and shall remain the property of the user. BIS Digital shall not,without prior written consent, disclose to any third party any such data acquired in connection with this agreement or any other services. 5. PAYMENT A. Invoices shall be sent once per year and payment shall be due in full upon receipt. B. At BIS Digital option,support coverage may be halted for non- payment of any invoice greater than sixty(60)days beyond the due date. 6. LIABILITY A. In no event shall BIS Digital, Inc. be liable for any direct or indirect losses or damages, or any other claims arising in connection with this agreement to the user, including loss of data or earnings due to equipment down time. B. BIS Digital's sole responsibility with respect to the maintenance and support shall be limited to those outlined in this agreement. C. The laws of the State of Florida shall govern this agreement and any litigation shall occur in Broward County, Florida. This contract covers the following equipment Purchased on Inv#64578/PO#14733 Installed on 11/15/12: * DCR2-2ch Digital A/V Recording Software with Word Integration &Software Assurance (1) DS OS Initials: \ � l BIS Digital Customer BIS Digital,Inc.1350 NE 56`h Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611 Page 2 of 3 uocuoign envelope w: ru Irstai-ouzr-vote-rwoz-reozotsompuoi 4141,31. 4D5 The terms and conditions stated herein form the complete agreement between the parties. Any additions to this agreement(new systems) will be prorated to coincide with this contract. Effective Date: 11/15/2019 Contract#: 20-11-A-64578-M-50011592 Annual Contract Amount: $870.00 Accepted By: BIS Digital, Inc. The City of Jeffersonville Do ned by: 0DosiCSOCipnAed by: kftd33D0b1527"36130 D34r4 CA... By Steve Cold ren By President CITY CLERK Title Title September 6, 2019 9/9/2019 Date Date D/S, p 0S Initials: BIS Digital Customer BIS D::tii,inc.1350 NE 56th Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611 Page 3 of 3