HomeMy WebLinkAboutBIS REMORTE SUPPORT AGREEMENT 2018-2019 BIS
Remote Support Agreement
Between: And:
BIS Digital, Inc. City of Jeffersonville,City Clerk
1350 NE 56th Street,Suite 300 500 Quartermaster Court
Fort Lauderdale, FL 33334-6142 Jeffersonville, IN 47130
Phone:(800)834-7674 Phone:(812) 285-6496
Fax: (877)858-5611 Contract#: 19-11-A-64578
Email: support@bisdigital.com
BIS Digital, Inc.or its appointed service representative agrees to provide system support
for the software and hardware listed below, in accordance with the terms and
conditions of this agreement.
1. TERMS AND CONDITIONS
A. The term of this agreement is for a period of(12) months from the effective date. Either
party upon written receipt,with a ninety 90-day notice, may cancel this agreement. In the
event of early termination of service agreement, BIS Digital, Inc.will refund monies based
upon contract amount prepaid by customer less actual cost of service provided during
abbreviated term, or pro-rated amount based upon time remaining in contract term
rounded to end of month of termination,whichever is less.
B. The agreement entitles the USER to 24 hours per day, 7 days per week telephone support.
C. This support agreement is for the USERS integrated system. Any changes or enhancement
will be billed for additionally.
D. Charges for maintenance and support for reasons outside of BIS Digital control,arising from
neglect, negligence, misuse, acts of god or modifications to,or failures of systems software
and/or hardware not covered under this contract resulting in corruption of BIS Digital
software setup/configuration shall be billed at BIS Digital published rates.
2. COVERAGES
A. DCR Software(all BIS Digital supplied licenses).This support agreement is for the USERS
current DCR Software version.The USER is not obligated to upgrade since support is
available for previous versions. DCR Software Assurance,which provides for all new feature
and function upgrades, are billed for at an additional$350/yr. per system. BIS Digital will
provide on-line user training as well as on-line diagnosis and repair(web connection
required).
B. Hardware& Hardware Accessories: Repair and/or replacements of defective hardware is
not covered under this agreement.Customer may ship defective hardware to BIS Digital, Inc.
for repair at BIS published service rates. If defective hardware sent to BIS Digital, Inc. is
deemed un-repairable,customer will be responsible for replacement at their expense.
C. On-Site BIS Digital Technical Support: On-Site Technical support is not covered under this
agreement;however, BIS Digital can provide emergency on-site service at the BIS published
on-site service&travel rates.
Initials: !/�
BIS Digital Customer
BIS Digital,Inc.1350 NE 56th Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611
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BIS
3. CUSTOMER RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A USER appointed systems administrator to act as a liaison with the support department.
4. CONFIDENTIALITY
A. BIS Digital, Inc. agrees that all data that may be entered into the system is strictly
confidential and shall remain the property of the USER. Business Information Systems shall
not,without prior written consent, disclose to any third party any such data acquired in
connection with this agreement or any other services.
5. PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. At Business Information Systems option,support coverage may be halted for non-
payment of any invoice greater than sixty(60-days)beyond the due date.
6. LIABILITY
A. In no event shall Business Information Systems, Inc. be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time.
B. Business Information Systems sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County, Florida.
This contract covers remote telephone and/or Webex support on the following system:
Purchased on Inv#64578/PO#14733
Installed on 11/15/12:
* DCR2-2ch Digital A/V Recording Software with Word Integration&Software Assurance(1)
initials: A,
BIS Digital Customer
BIS Digital,Inc.1350 NE 56`"Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611
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The terms and conditions stated herein form the complete agreement between the parties. Please note:
Any additions to this agreement(new systems)will be prorated to coincide with this contract.
Start Date: 11/15/2018
End Date: 11/14/2019
Annual Cost: $870.00
Contract#: 19-11-A-64578
Invoice#: 75039
Accepted By:
BIS Digital, Inc. City of Jeffers) vil - ty Clerk
By Steve Cold ren By
President FI.,-(n r C, j 0-` �) �T��� U'`r�
Title Title /
September 11, 2018 9-a Ue -/0
Date Date
Initials: a
BIS Digital Customer
BIS Digital,Inc.1350 NE 56th Street,Suite 300 Fort Lauderdale,FL 33334 P:800.834.7674 F:877.858.5611
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